Small Group Technique, Skills Training

Cancellation Policy

To provide the best possible service and to respect the time and commitment of both our clients and trainers, we have established the following cancellation policy: Session Cancellations: 24-Hour Notice Required: Clients must provide at least 24 hours' notice to cancel or reschedule a session. Cancellations made within this window will not incur any fees. Late Cancellations: If a session is canceled with less than 24 hours' notice, the client will be charged 50% of the session fee. No-Show Policy: If a client fails to attend a scheduled session without providing notice, the full session fee will be charged. Trainer Cancellations: In the event that a trainer needs to cancel a session, clients will be notified as soon as possible, and a rescheduled session will be arranged at no additional cost. Emergency Cancellations: We understand that emergencies happen. If a cancellation is due to a true emergency (e.g., illness, injury, or other unforeseen circumstances), the client should contact the trainer directly to discuss the situation. The trainer may, at their discretion, waive the cancellation fee. Package Expiry: Pre-purchased session packages are valid for 6 months from the date of purchase. Sessions not used within this period will be forfeited unless otherwise agreed upon in writing. Refunds: Refunds are not available for canceled or unused sessions. However, sessions may be transferred to another person or rescheduled within the allowed time frame. Late Arrival Policy: If a client arrives late for a session, the session will still end at the scheduled time, and the full session fee will apply. If the trainer is late, the session will be extended, or the time will be added to a future session.

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